Service Advisor Training – Customer Service, Productivity, Profitability, and Communication

GENERAL COURSE INFORMATION:

• All classes are 4 days | Tuesday-Thursday 8am-5pm | Friday 8am-1pm
• Class costs include hotel stay, lunch, and TriTech provided equipment.

WHAT WE PROVIDE

• Laptop: Diagnostic laptops will be provided. However, we encourage students to bring their own
• Safety: Eye & ear protection, safety masks and gloves will be provided. Steel toe shoes and long pants required
• Meals: Lunch and drinks will be provided daily. Additionally, the Hotel provides breakfast every morning from 7am-9am

COURSE DESCRIPTION

This training is designed for Service Advisors to better understand how they directly affect overall customer satisfaction, your Service Department success and finally the company’s profitability. Training is divided into 10 detailed modules, consisting of 10 study guides covered in a 4 day training class with experienced Service personnel.

LOCATION: ETT Training Center

TRITECH Expert Technician Training Center is in New Braunfels, TX. The San Antonio, TX airport (SAT) is 35.5 miles from training center while the Austin, TX airport (AUS) is 47 miles from ETT training center. Please plan on arriving the Monday prior to class starting on Tuesday and departing Fridays 3:00pm or after.

ACCOMMODATIONS

What to do while in town?

New Braunfels is Centrally located between Austin and San Antonio and is best known for the Comal and Guadalupe Rivers, great food, live music and the nearby Gruene Historic District.

REGISTRATION

Please complete the registration form to reserve a slot in the requested class. Registration forms can be requested by emailing us at ett@tritechent.com or by calling Tritech at 830-743-9720. Registrations will be accepted up to 5 days prior to start date of a class and are subject to open seats in selected classes.