Parts Manager Training: Inventory Control, Customer Service, and Team Management

COURSE DESCRIPTION

This Parts Manager Training is designed to educate new and existing Parts Managers on the expectations of running a successful parts department. Participants will gain essential skills for achieving departmental goals, covering industry standards, key metrics, inventory control, and effective staffing. Each class is taught by experienced professionals from both dealer and aftermarket parts departments, ensuring participants receive valuable insights and practical knowledge. Hotel & Lunch are Included.

COURSE INCLUDES:

• Overview of the Parts Manager’s Role and Responsibilities
• Skills for Becoming a Great Parts Manager
• Building and Managing Your Parts Team
• Understanding Financial Goals and Key Performance Metrics
• Strategies for Revenue Generation in the Parts Department
• Actionable Items for Implementation Post-Training

Please contact us for a detailed Course Syllabus.

COURSE DESCRIPTION

This training is designed to better understand what the industry publicly expects but also secretly demands from Service Managers. Learning your individual personality traits and how to be successful with working relationships, key performance metrics, revenue generation, and managing up and down will be the core of this training. A detailed and hands-on study guide, taught by highly experienced, seasoned Service personnel will be provided along with a final action plan.

COURSE INCLUDES:

• Module I. Service Manager Industry Definitions and Styles
• Module II. Becoming a Great Service Manager
• Module III. Building, Maintaining, and Growing a Great Service Team
• Module IV. Financials, Goals, and Key Performance Service Metrics
• Module V. Revenue Generation